Maxxia and RemServ secure back-to-back product review awards for exceptional customer service

Maxxia and RemServ receive consecutive Product Review Awards for exceptional customer service, showcasing their commitment to making a difference. Maxxia and RemServ are proud to announce their consecutive wins in the "Novated Leasing / Salary Packaging Services" category at the prestigious Product Review Awards. Maintaining impressive customer ratings between 4.4 and 4.6 stars, both Maxxia and RemServ have consistently delivered outstanding service, earning them the esteemed recognition. These annual awards celebrate the highest-rated products and services based on criteria such as overall ratings, review counts, retail availability, and the volume of ratings and reviews within the last year. A sentiment score, qualitative analyses, and metric comparisons further determine the winners. Christian Panariello, Group Executive Customer Strategy and Operations, expressed the significance of this repeat recognition, emphasizing the company's commitment to customers. He stated, "Our team members' dedication to delivering exceptional service every day has led to us winning back-to-back awards. It's a true testament to our 'working better together to pursue better' values." Customer reviews on Product Review often highlight the outstanding interactions with staff members across Operations and Novated and Salary Packaging Sales teams. Adam Ross, Head of Novated In-Life Services, Operations, attributed a substantial portion of the reviews to a quality campaign led by the RemServ Salary Packaging team in the first half of 2022. Here are excerpts from some of our delighted 5-star customers: "I contacted [Leasing Consultant] Ralph Osongco and explained my request about the novated lease and the urgency of my request. I can't describe in words how wonderfully Ralph helped me and supported me throughout this process. Thank you, Ralph – you are such a star." ~ Shipra, Maxxia Customer "I love having salary packaging; definitely more money in the bank and helps us with day-to-day expenses. RemServ service is top-notch! Everyone is always helpful and knowledgeable. My issues are always resolved every time. Also, they seem to answer phone calls promptly with minimal wait-times." ~ Vee, RemServ Customer "My customer service representative explained everything from the very first phone contact. They were completely open and professional, helped me understand how it all worked. I was not overwhelmed with contact and offers but never felt forgotten either – from beginning to end. [Leasing Consultant] Martin [Mealing] is a legend, always answering my calls promptly and eager to make sure I was satisfied when finished – a total professional." ~ DRW, RemServ Customer "Maxxia is a great option for all aspects of salary sacrifice. Especially impressed with Donna [Balnaves] (Resolution Specialist). She was extremely prompt with her responses, informative and resolved queries in a timely manner." ~ Sally, Maxxia Customer These accolades reflect Maxxia and RemServ's unwavering commitment to delivering exceptional service that truly makes a difference to people's lives.


Published Fri, 22/09/2023 - 06:47

  • Maxxia
  • RemServ