MMS | Making Matters Simple

At MMS, our purpose is clear: To make a difference to people's lives. Guided by this commitment, we offer tailored solutions to clients and customers across our businesses in Australia and New Zealand. Our vision is to be your trusted partner, simplifying complexities and turning challenges into opportunities. Our diverse services – from salary packaging and fleet management to disability support – aim to enhance your financial wellbeing and empower your aspirations.

Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.

The EUC Engineer is responsible for developing/uplifting and delivering EUC solutions to improve the UX for MMS group staff, identifying and recording risks, provide technical expertise to the broader Service Operations team, and has a strong customer focus to improve the user experience across the MMS Group. 

They will be working on a hybrid model of work in a workplace that offers flexibility, if successful on application.

The EUC Engineer will be responsible for resolving incidents/ fulfilling requests, following ITIL good practice of Change Management discipline for deploying changes to Production.

Hardware and Software Asset Management

• Software package creation for deployment via InTune or SCCM. Knowledge in SCCM, Windows, PowerShell scripting, Microsoft InTune, Entra ID, Active Directory & Autopilot.
• Prepare, install and support Windows systems, maximising on feature updates, and
• Onboarding new hardware, maximising on feature updates and MOE integration, implementing new hardware and software updates
• Manage the installation and maintenance of hardware and software.
• Create, plan and supervise the deployment of new operating system releases, vendor patches, and firmware/drive upgrades.
• Develop and document standardised user processes and procedures, inclusive of knowledge base and policy creation.
• Manage SOE and recommend enhancements and optimisation.
• Educate and develop skills of Service Desk/Desktop teams of EUC changes/enhancements.  Upskill and develop capabilities within the team.

Production Support

• Support existing EUC systems (SCCM, InTunes, M365, Autopilot, Entra ID automations and implement change requirements as part of a structured change control process.
• Knowledge of ITSM and experience with an ITSM tool to manage incident, request and change records relating to EUC
• Owning the resolution of incidents, driving root cause analysis to implement permanent resolutions. 
• Manage the installation and maintenance of hardware and software
• Responsible for the SCCM environment, supporting system upgrades where required
• Develop and document standardised user processes and procedures, inclusive of knowledge base and policy creation
• Create and maintain documentation for the IT Service Desk/Desktop team

Continuous Improvement

• Analyse MOE (SOE) and recommend enhancements and optimisation
• Educate and develop IT skills of Service Desk/Desktop teams of EUC changes/enhancements.  Upskill and develop the capabilities within the team

Systems and Data Security

• Creation and updating of group policies adhering to Microsoft’s security baselines and best practice.

You will bring:

Essential

• Microsoft: M365, Exchange, AD, SCCM, Win10
• RMM
• 2 years’ experience in end-user computing, infrastructure or related role

Desirable

• Microsoft: Entra ID, InTune, Autopilot, Win11
• Powershell, Proofpoint
• Education, training and certification in Microsoft Server and Domain Technologies: MCP – Microsoft Certified Professional) or MCTS (Microsoft Certified Technology Specialist) or equivalent, and/or relevant short course qualifications.

What we can offer you:

• Our strong people-first culture

• Flexible/hybrid working to enhance your work/life balance

• Novated lease benefits and discounts

• 12 weeks Paid Parental leave and access to our Parents Portal

• Exempt Employee Share Plan

• Paid Income Protection Insurance under MMSG default Super plan

• Access to a broad range of learning and development programs

• Career break and volunteering leave

• Access to Employee Assistance Program and annual Flu vaccination

• Lifestyle Rewards program

 
As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected.  We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.  
 
Please note all successful candidates will be required to undergo background checks.