Customer wellbeing and social inclusion

For MMS Customer wellbeing and social inclusion means focussing on creating positive social and economic outcomes for our customers, First Nations reconciliation, accessibility and inclusion for people living with disabilities, sustainable procurement and investing in the communities where we live and work.

Through our PPS businesses, Plan Partner’s and Plan Tracker, we continue to deliver with our aim of empowering better outcomes for people living with disability. During FY2023 we implemented several key initiatives during the year to help support NDIS participants achieve their Plan goals, build understanding of availability of supports to help achieve better outcomes. We are also proud to contribute towards the integrity and long-term sustainability of the NDIS by investing in fraud detection and integrity checks.

To support our broader communities in FY2023 MMS contributed more than $464,000 through our sponsorships, supporting the work of our clients and community organisations.

In June 2022 we released our Reflect Reconciliation Action Plan (RAP). Click here to read our RAP.

In 2022 we also released our first Accessibility and Inclusion Plan (AIP), which highlights our proactive and long-term commitment to improving accessibility and inclusion for people living with disability and carers of persons with disability. Click here to read our full AIP.

To learn more about our progress, commitments and initiatives that support our Customer wellbeing and social inclusion focus area read our FY23 Sustainability Report here.