Employee engagement

Our people are key enablers of the MMS strategy, as we seek to make a difference to people’s lives and enhance value for our customers and shareholders.

At MMS, we strive to foster an engaged, connected and inclusive culture that gives our people rewarding careers and opportunities to grow and succeed both professionally and personally. Our values encourage behaviours that create a great place to work and drive better outcomes for our business and customers.

In October 2024 we were very proud to achieve Great Places To Work Certification. This achievement is a testament to our people’s commitment, dedication and their contribution to making MMS a great place to work. Seventy-three percent of our people voted that MMS is a great place to work, compared to fifty-six percent of employees at a typical company in Australia based on analysis provided by Great Places to Work for 2024. 
At MMS, we strive to foster an engaged, connected and inclusive culture that gives our people rewarding careers and opportunities to grow and succeed both professionally and personally. Our values encourage behaviours that create a great place to work and drive better outcomes for our business and customers. During the year, we engaged with our people to understand their experience of working at MMS and to learn how we can make MMS better for our people. Through our Great Place To Work survey, we heard that our people are connected to our purpose, receive support, are connected with their peers and have job satisfaction. Through our annual performance review process, we take the opportunity to provide and receive feedback from our teams on ways we can further support their career development and provide meaningful
work opportunities.

Diversity, equity and inclusion (DEI)

Increasing gender diversity is a priority at MMS. We have a target to reach 40-40-20 gender representation by FY30¹. At the end of FY25 we have made progress towards our target with work ongoing to increase gender diversity across our business.

Our Diversity, Equity and Inclusion Policy outlines our approach to equity and inclusion. Each year we report our progress on gender equality to the Workplace Gender Equality Agency (WGEA), with our latest reports accessible on the WGEA website. In FY25 our overall total remuneration gender pay gap was 22.2%, an improvement from 23.5% in FY24².

Annually, we measure and report on our gender pay gap. We have a target of 95-105% in like-for-like roles of 10 or more. MMS remained within target achieving 102.9% this year, an increase from 100.6% in FY24.

Through initiatives such as our Reconciliation Action Plan (RAP) and Accessibility and Inclusion Plan (AIP) we celebrate and amplify diverse perspectives and experiences to support our culture and develop greater understanding.

Employee capabilities

We are focused on developing the skills and capabilities of our people and invested over 55,000 hours of capability development in FY25. In FY25 we delivered programs and tools to support and develop a diverse range of skills including wellbeing sessions, Lean Six Sigma Green Belt training, bringing our senior leader co-hort together for a two-day offsite and we offer a range of technical and personal skills training via our online learning portal - LearnLab.

Health and wellbeing

The overall health and wellbeing of our people is important to us.

We offer a range of benefits and initiatives to support our people’s physical, psychological, social and financial wellbeing through our internal policies, collaborations with health, wellbeing and motor vehicle partners, providing salary packaging and novated lease options including the option to buy MMS shares pre tax (for eligible employees).

In FY25 we were pleased to partner with Sonder to provide 24/7 real-time access to a team of medical, mental health and safety experts ready to assist our people. The Sonder team address issues and concerns covering mental and financial wellbeing, healthy eating and fitness, improving sleep, reducing anxiety, managing depression and sadness and helping to combat fatigue and burnout. Real-time alerts via the Sonder app can also provide updates on traffic congestion, planned large public gatherings or potential severe weather events. The personal safety tool allows users to access features such as ‘Check on me’, ‘Track my journey’ and the ‘Help alert’ which provide peace of mind for our people and rapid real time support if needed.

During 2025 we hosted our first MMS Health and Wellness Expo across MMS’ Australian offices. On offer for our people were free flu shots, skin checks, the opportunity to meet with Medibank to discuss health insurance options and Sonder were onsite to get our people set up on the Sonder app.

^{1.At Board, Other Executives and General Managers, Senior Manager levels by FY30.
2.MMS all employees (excluding CEO and Heads of Business) total remuneration.}