MMS: A Brief History

After the passing of fringe benefits legislation in 1986 by Federal Treasurer Paul Keating that allowed Australian employees to salary package, Melbourne teacher Anthony Podesta started a small salary packaging business – McMillan Shakespeare and Associates (MSA).

Anthony described the first five years of the business as “pretty scary”.

 

“In the early days, my wife had to work so we could pay the wages bill and my children worked in the business during the school holidays. We never forget where we came from,” he said.

 

 Diana Gorgievska, who has held many roles and is now Continuous Improvement Lead within Salary Packaging Operations, reflects that MSA was “a small family business with a family feel” when she joined in 1998.

 

“In the early days we did everything: we opened the mail each day, we took the phone calls, we handwrote cheques for customer payments, and we had individual files for each customer that we filed in huge filing cabinets!”

 

During the 1990s MSA grew as a range of organisations and government departments signed on as clients, and its national footprint spread with offices opening in Perth (1998), Brisbane (2004) and Adelaide (2006).

 

In 2004, with around 200 staff servicing in excess of 70,000 customers, MSA floated on the ASX as McMillan Shakespeare Group (MMS). Innovation and investment yielded strong growth as the business sailed, untroubled, through the Global Financial Crisis.

 

MMS continued to grow throughout the 2000s and 2010s, investing in the fleet management, finance aggregation and NDIS plan management markets. Today, MMS has X staff, and X subsidiary companies across Australia and New Zealand.

 

As we look to a future, we have clear strategic priorities in place to deliver sustainable growth and make a difference to people’s lives. These include excelling in customer experiences, driving technology-enabled productivity and leveraging our strong culture to deliver competency-led solutions. 

 

Stability has shaped the MMS success story, with many crucial government contracts in their second and third decades, and consistent value delivered to shareholders. We have had four CEOs since forming: Anthony Podesta from 1998 to 2008; Michael Kay from 2008 to 2014; Mike Salisbury from 2014 to 2022; and Rob De Luca from 2022 to the present day. Our people-first culture is one of strong work ethics, honesty, diligence and commitment – to our customers, and to each other.

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Published Tue, 10/10/2023 - 06:47

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